Don’t worry if you are not completely satisfied with your new Islabike for any reason. We request that the bike has only been lightly used.
For orders shipped within the continental United States, we will collect the bike at our expense and offer a full refund or exchange during the first 90 days after delivery. For orders shipped outside of the continental United States, the customer is responsible for the return shipping charges. Please call to arrange your return before packaging and shipping your bike.
Packages returned to us remain the customer’s responsibility until we have safely received your undamaged item. We will provide packaging instructions to assist with the safe return of a bike.
If you have any questions about returning your child’s Islabike, please email us at firstname.lastname@example.org or call us at 503 954 2410 between 9am and 5pm Pacific time.
Islabikes guarantees our frames and forks for 5 years and components for 2 years. This guarantee covers faulty manufacturing but not normal wear and tear. Our guarantee only applies to the original customer and to be eligible for warranty, the bicycle must stay in the United States or Canada.
Replacement parts for Islabikes
We stock spare and replacement parts specifically for customers to use in the upkeep of their children’s Islabikes. For current availability and to place an order, please call us at 503 954 2410 between 9am and 5pm Pacific time, Monday through Friday.
If you require any technical assistance, please contact our technical support department at email@example.com or at the number above. Our expert advisers are ready to assist you.