Delivery

Shipping bikes and accessories is free to the continental United States.

For delivery to Alaska or Hawaii, please contact us at info@islabikes.com or at 503 954 2410 for a quote.

 


How long until I receive my bike?

Your order will take 1 ½ – 2 ½ weeks to deliver, depending on your location.  Once shipped, you will receive an email with an estimated day for delivery.

Please note, unforeseen delays could extend the delivery time.

Please call our customer service team at 503 954 2410 for further information.

 


Delivery to continental United States

Item Time from order to delivery Service Delivery to contiguous US
Bike 1 – 1 1/2 weeks depending on your location UPS Ground free
Accessories, e.g. inner tube, grips, kickstands, training wheels 2-3 business days USPS Priority Mail free
Luggage racks 24″ and larger, fenders 20″ and larger 2-7 business days UPS Ground free
Replacement parts 2-7 business days USPS Priority Mail $7 – $20, depending on size

If there is no one there to sign for it, UPS may leave the bike if the driver perceives it to be safe to do so.  If not, they will leave a card and usually attempt delivery the next working day. Alternatively, call the number on the card and rearrange delivery within the next 5 working days, or the parcel will be returned to us.

For UPS 3 day select shipping, please contact us at info@islabikes.com or at 503 954 2410 for pricing.

 


Delivery to Canada

Bike Time from order to delivery Service Shipping rate (in US Dollars)
Rothan 1 week DHL $35
Cnoc 14 and 16 1 week DHL $73
Cnoc 20, Beinn 20, Beinn 24 1 week DHL $160
Beinn 26, Creig, Luath 1 week DHL $200

Please note that Canadian customers will be responsible for any import duties and local taxes upon receipt of their bike.

To order a bike to deliver to Canada, please call us at 503 954 2410 between 9am and 5pm Pacific time, Monday through Friday.
 


International Shipping

We now offer international shipping.  For a quote, please email us at info@islabikes.com or call us at 503 954 2410 between 9am and 5pm Pacific time, Monday through Friday.
 


What do I need to do when my bike arrives?

Every Islabike undergoes a thorough pre-delivery inspection and final assembly procedure by one of our professional technicians to ensure:

  • it is safe to ride.
  • it features child-specific adjustments.
  • it is quality assured.

Every Islabike is carefully assembled and quality checked in accordance with CPSC and ISO standards. We set up the brakes so the rider’s left hand will operate the front brake, with the exception of the Rothan, our balance bike, which only uses a rear brake.

When you receive your Islabike there will be a few simple tasks for you to complete.  If your purchase is intended as a gift we recommend unpacking and checking it prior to the special occasion.

We include the needed set of hex wrenches with our bikes.

 

Cnocs and Rothans

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves us. We do have to package it for shipping, so when you receive it you will need to straighten the handlebars and fit the pedals. There are illustrated instructions in your bike’s box that explain how to do this, or view one of our set up videos.

 

Beinns and Luaths

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for shipping, so when you receive it you will need to fit the front wheel using the quick release and fit the pedals. If you order fenders with your bike you will also need to straighten the handlebars. There are illustrated instructions in your bike’s box that explain how to do this, or view one of our set up videos.

 

Creigs

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for transit, so when you receive it you will have to fit the front wheel using the quick release and fit the pedals.

 

Video help

Please click here if you’d like to see videos of set up for each bike.