How long until I receive my bike?
Your order will take ½ – 1 ½ weeks to deliver, depending on your location. Once shipped, you will receive an estimated day for delivery.
Please note, unforeseen delays could extend the delivery time.
Please call our customer service team at 503 954 2410 for further information.
When will my order be delivered?
|Item||Time from shipping notification to delivery:||Service||Delivery charge|
|Bike||½ – 2 weeks depending on your location||UPS Ground||$40|
|Small part/accessory e.g. inner tube, grips, gear hanger||2-3 business days||USPS Priority Mail||$7|
|Large part/accessory e.g. fenders, tires, training wheels||2-3 business days||USPS Priority Mail||$12|
|Luggage racks||2-7 business days||UPS Ground||$12|
If there is no one there to sign for it, UPS may leave the bike if the driver perceives it to be safe to do so. If not, they will leave a card and usually attempt delivery the next working day. Alternatively call the number on the card and re-arrange delivery within the next 5 working days, or the parcel will be returned to us.
For UPS 3 day select shipping, please contact us at firstname.lastname@example.org or at 503 954 2410 for pricing.
For delivery to Alaska or Hawaii please contact us at email@example.com or at 503 954 2410 for pricing.
What do I need to do when my bike arrives?
Every Islabike undergoes a thorough pre-delivery inspection and final assembly procedure by one of our professional technicians to ensure:
- it is safe to ride.
- it features child-specific adjustments.
- it is quality assured.
Every Islabike is carefully assembled and quality checked in accordance with CPSC and ISO standards. We set up the brakes so the rider’s left hand will operate the front brake, with the exception of the Rothan, our balance bike, which only uses a rear brake.
When you receive your Islabike there will be a few simple tasks for you to complete.
For Cnocs and Rothans
Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves us. We do have to package it for shipping, so when you receive it you will need to straighten the handlebars and fit the pedals. There are illustrated instructions in your bike’s box that explain how to do this.
For Beinns and Luaths
Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for shipping, so when you receive it you will need to fit the front wheel using the quick release and fit the pedals. If you order fenders with your bike you will also need to straighten the handlebars. There are illustrated instructions in your bike’s box that explain how to do this.
We do not include an Allen key with our bikes.
If your purchase is intended as a gift we recommend unpacking and checking it prior to the special occasion.
Please click here if you’d like to see videos of set up for each bike.