Delivery

We are still shipping to Zones 1 and 2 in time for Christmas, barring any courier delays.

For expedited shipping to Zone 3, please call us at 503 954 2410 for a quote and estimated date of delivery.

Shipping bikes and accessories is free to the continental United States.

For delivery to Alaska, or Hawaii, please contact us at info@islabikes.com or at 503 954 2410 for a quote.

 


How long until I receive my bike?

 

 

ZONE 1:  less than 1 week from order to delivery

ZONE 2:  1 week from order to delivery, barring any courier delays

ZONE 3:  1 ½ weeks from order to delivery, barring any courier delays

Once shipped, you will receive an email with an estimated day for delivery. Please note, unforeseen delays could extend the delivery time.

If there is no one there to sign for it, UPS may leave the bike if the driver perceives it to be safe to do so.  If not, they will leave a card and usually attempt delivery the next working day. Alternatively, call the number on the card and rearrange delivery within the next 5 working days, or the parcel will be returned to us.

For UPS 3 day select shipping, please contact us at info@islabikes.com or at 503 954 2410 for pricing.

 


Accessory and parts delivery

Accessories ship free, replacement parts ship for $7 – $20, depending on size.

Most accessories take 2-3 business days and ship via USPS Priority Mail.

Larger accessories like luggage racks and fenders take 2-7 business days and ship via UPS ground.

Replacement parts take 2-7 business days and ship either via USPS Priority Mail or UPS ground, and cost $7 – $20, depending on size.

 

For delivery to Alaska or Hawaii, please contact us at info@islabikes.com or at 503 954 2410 for a quote.

 


Delivery to Canada

Islabike deliveries to Canada are shipped via DHL and take one week from order to delivery.

Rothan = $35 (US)

Cnoc 14 or 16 = $73

Cnoc 20, Beinn 20, Beinn 24 = $160

Beinn 26, Creig, Luath = $200

Please note that Canadian customers will be responsible for any import duties and local taxes upon receipt of their bike.

To order a bike to deliver to Canada, please visit our website or call us at 503 954 2410 between 9am and 5pm Pacific time, Monday through Friday.

 


International Shipping

We now offer international shipping.  For a quote, please email us at info@islabikes.com or call us at 503 954 2410 between 9am and 5pm Pacific time, Monday through Friday.

 


What do I need to do when my bike arrives?

Every Islabike undergoes a thorough pre-delivery inspection and final assembly procedure by one of our professional technicians to ensure it is safe to ride and quality assured.

Every Islabike is carefully assembled and quality checked in accordance with CPSC and ISO standards. We set up the brakes so the rider’s right hand operates the rear brake.

When you receive your Islabike there will be a few simple tasks for you to complete.  If your purchase is intended as a gift we recommend unpacking and checking it prior to the special occasion.

We include the needed set of hex wrenches with our bikes.  Click here for video instructions on setting up your Islabike.

Cnocs and Rothans

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves us. We do have to package it for shipping, so when you receive it you will need to straighten the handlebars and fit the pedals. There are illustrated instructions in your bike’s box that explain how to do this, or view one of our set up videos.

Beinns and Luaths

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for shipping, so when you receive it you will need to fit the front wheel using the quick release and fit the pedals. If you order fenders with your bike you will also need to straighten the handlebars. There are illustrated instructions in your bike’s box that explain how to do this, or view one of our set up videos.

Creigs

Your bike will be fully assembled and everything adjusted so it is ready to ride before it leaves here. We do have to package it for transit, so when you receive it you will have to fit the front wheel using the quick release and fit the pedals.

Video help

Please click here for video instructions on setting up your Islabike.